services overview
Intelligent benefits technology services
OneKonnect's comprehensive service portfolio represents nearly two decades of
benefits industry expertise translated into intelligent technology solutions. Our
tools don't just move data - they understand it.
Unlike generic integrators, we implement automation and become an essential part of
your operational infrastructure, providing the insurance fluency and proactive human
oversight that keeps your benefits processes running smoothly.
From advanced carrier connectivity to enterprise-grade integration solutions, each
service is designed to handle the complexity of real-world benefits data while
eliminating the manual work and data headaches that hold operations teams back from
strategic growth.
services
Advanced Carrier Connectivity
Transform how your organization connects with insurance carriers through our intelligent connectivity solutions. Join the largest carrier connectivity network with automated data communications across 600+ insurance carriers. Handles Medical, Dental, Life, 401K & Payroll, FSA, HSA & others with cloud-based, automated employee enrolment data exchange.
- Direct carrier relationship management and communication
- Custom file feed construction with insurance-specific validation
- Real-time monitoring and proactive issue resolution
- Insurance enrolment
- Payroll contributions
- Premium & deduction management
- COBRA processing
- Real-time monitoring and proactive issue resolution
- 360 integration
- Multi-tenant capabilities
- Reduce implementation timelines by up to 60%
- Eliminate manual data correction and format conversion
- Ensure consistent, error-free carrier communications
- Free your team to focus on strategic initiatives rather than technical coordination
Organizations managing high volumes of complex insurance data transformations
Data Automation Platform
Accelerate the processing and integration of incoming data while transmitting outgoing data in multiple standards and formats. Eliminates the need to create intake "adapters" and empowers carriers to output data in multiple standards to fit your organization's processing goals.
- Multi-format support for EDI, XML, JSON, CSV, and proprietary formats
- Real-time data streaming capabilities
- Advanced matching algorithms for complex scenarios
- Comprehensive testing and quality assurance processes
- Eliminate hours of manual data processing
- Scale processing capacity without adding staff
- Improve data accuracy through intelligent validation
- Enable strategic initiatives through improved data flow
Organizations managing high volumes of complex insurance data transformations
Digital Forms
Automate your insurance applications and EOI process with intelligent forms technology that understands insurance logic and compliance requirements. Transform paper-based processes into intelligent digital workflows with automated data capture, validation, and carrier submission.
- Automated data capture and validation
- Insurance-specific business rule enforcement
- Intelligent routing based on policy requirements
- Integration with carrier systems and internal workflows
- Comprehensive audit trails and reporting
- Reduce processing time by up to 75%
- Eliminate data entry errors and compliance issues
- Improve customer experience with faster turnaround
- Scale processing capacity without adding staff
Brokers, benefit administration services, and organizations managing high volumes of insurance applications and EOI processes
Billing Solutions
Comprehensive billing reconciliation, consolidation, invoice generation, formatting, and payment processing tools that eliminate manual billing work and discrepancies. Provide automated matching and validation of billing data across multiple systems with intelligent exception handling.
- Advanced matching algorithms for complex billing scenarios
- Multi-system data comparison and validation
- Exception handling and resolution workflows
- Detailed reporting and analytics
- Integration with existing billing and accounting systems
- Reduce billing errors
- Eliminate hours of manual reconciliation work
- Improve cash flow with faster, more accurate billing
- Provide clear audit trails for compliance requirements
Insurance carriers, TPAs, and benefit administration services managing complex billing reconciliation processes.
Enterprise Solutions
Purpose-built integration solutions for organizations with unique connectivity challenges and enterprise-scale requirements. Create custom integration highways that connect multiple systems, handle complex data transformations, and provide enterprise-grade reliability and scalability.
- Comprehensive discovery and requirements analysis
- Custom integration architecture design
- Multi-system connectivity and data transformation
- Enterprise security and compliance features
- Dedicated support and ongoing optimisation
- Solve integration challenges that have no off-the-shelf solutions
- Scale connectivity to handle enterprise data volumes
- Reduce operational complexity while improving reliability
- Enable strategic initiatives through improved data flow
Large enterprises, multi-location organizations, and companies with complex integration requirements spanning multiple systems and carriers
Technology Platform
The technology behind our service excellence
Our services leverage proprietary technology platforms that provide the intelligent foundation for service delivery:
API-first architecture
Modern REST APIs that integrate seamlessly with contemporary technology stacks while maintaining backward compatibility with legacy systems
Real-time data streaming
Live data synchronization capabilities that keep systems aligned without batch processing delays
Multi-format support
Native support for EDI, XML, JSON, CSV, and proprietary formats used throughout the insurance industry
Security & compliance
Enterprise-grade security with SOC 2 compliance, end-to-end encryption, and comprehensive audit trails
Intelligent monitoring
Proactive alerts and human intervention that solve problems before they break your operations
Implementation Process
Proven implementation methodology
Our implementation process combines structured project management with flexible adaptation to client needs:
Discovery
Comprehensive consultative process that identifies both explicit challenges and underlying issues you may not have recognized
Design
Custom solution architecture based on your specific requirements and operational workflows
Build
Implementation using our proprietary tools and established carrier relationships
Test
Thorough validation and quality assurance before go-live
Deploy
Managed rollout with comprehensive support and monitoring
Optimize
Ongoing performance monitoring and improvement recommendations
Benefits
Benefits for every team
Our implementation process combines structured project management with flexible adaptation to client needs:
For
Operations Teams:
- Eliminate manual data correction and format conversion
- Reduce processing errors
- Free resources for strategic initiatives rather than technical coordination
For
IT Departments:
- API-first architecture with modern integration capabilities
- Enterprise-grade security with comprehensive compliance features
- Scalable solutions that grow with business needs
For
Business Leaders:
- Measurable ROI through reduced operational costs
- Improved customer experience through faster processing
- Strategic advantage through intelligent automation
What our customers say
Services that deliver results
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever sincethe1500s, when an unknown printer took a galley of type and scrambled...
John Doe, Title Title
Client type - Service Provided
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever sincethe1500s, when an unknown printer took a galley of type and scrambled...
John Doe, Title Title
Client type - Service Provided
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever sincethe1500s, when an unknown printer took a galley of type and scrambled...